CAP

GoldMoney's Customer Acceptance Policy and identity verification requirements

What is the purpose of GoldMoney's Customer Acceptance Policy (CAP)?
Although GoldMoney is not a bank, most of the same personal information that you need to open a bank ...

How does the CAP work?
There are two CAP levels - Limited and Verified. A Holding that is CAP-Limited has limits and other ...

How should I certify/notarise my documents as requested in the Customer Acceptance Policy (CAP) form?
Your documents must be certified as a true copy by an authorised individual in your jurisdiction. ...

If I already have a CAP-Verified Holding, what do I need to do to create a new Holding?
If you would like to create a new Holding for yourself and you already have a CAP-Verified ...

How do I open an account for my children if they do not have a passport or driver's license?
Please complete the CAP process for yourself and obtain your own CAP-Verified Holding. Once this ...

Where do you keep CAP information I send to you?
Your information is kept at our administrative office in Jersey, British Channel Islands and will ...

What should I do to open an account for a company or trust?
All applicants wanting to open an account for a company and trust must first complete and send in ...

What information do you collect to verify my identity?
To verify your identity, we request that you provide us with: 1) A notarised/certified true copy ...

Can I send scans of my CAP documents by email?
We do not accept documents by email. If you wish to expedite the processing of your CAP documents ...

I am having trouble downloading and viewing the forms from the CAP page. What should I do?
Please make sure you have downloaded and installed the latest version of Adobe Acrobat Reader. This ...

I have sent my documents by airmail. How long will it take until my CAP documents are processed?
It can take up to two weeks for airmail from North America to reach Jersey. We generally process ...

What documents are acceptable for proof of residence?
Any of the following documents are acceptable for proof of residence: Gas/fuel oil home heating ...

What documents are acceptable for the photo ID requirement?
Any of the following documents are acceptable for the photo ID requirement: Passport Driver's ...

Who can be given access to my personal information?
Your personal information will be kept strictly confidential and will not be disclosed without ...

Is GoldMoney's Customer Acceptance Policy (CAP) required for all customers?
Yes. We require that all customers - regardless of the size of their Holding - complete our CAP. ...

Can a doctor, teacher, surgeon or pharmacist/chemist certify my passport?
We will only accept a certifier whose qualification is on our list of acceptable certifiers. Please ...

How do I add a beneficiary to my Holding?
Unfortunately we do not have the facility to add a beneficiary. You may want to make a record of ...