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Customer Support

 

Our Customer Support team is committed to promptly answering your questions. We recommend that you first search our Frequently Asked Questions (Option 1 below) as it is the quickest way to receive an answer to the most frequently asked questions.

Option 1:

Find answers to your questions instantly by searching our Frequently Asked Questions. Enter your question or search term:

 


example: "How much does it cost to buy gold?" or "cost to buy gold" (search by question or key words)

Option 2:

Complete the form below to send a message to a GoldMoney Customer Support Representative. A response will usually be emailed to you within one business day.

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Upon clicking Send, this message will be sent to GoldMoney. Please note that GoldMoney will reply to the email address you provide above. Because email messages are not secure, do not use this form to ask or to disclose any confidential information about your account. Instead, please login to your Holding and send a message to us through our secure internal message system.

Contact Details

Office Address (view photo)
Net Transactions Limited
1st Floor
32 Commercial Street
St Helier, Jersey
JE2 3RU
British Channel Islands (UK) (about)

Tel: +44-1534-511-977
Fax: +44-1534-511-988


Customer Support Hours

Monday to Friday from 9:00 a.m. to 5:00 p.m. London time (4 a.m. to Noon Eastern time in North America).

Messages received before 5:00 p.m. London time will generally be answered the same day. Messages received outside of Customer Support hours will be answered the next business day.